Ships in 1-5 business days: Learn the Art of Thoughtful Service from the Super-Luxury Hotel, The Ritz-Carlton
The Ritz-Carlton is a super-luxury hotel known to everyone. The reason The Ritz-Carlton is considered first-class is not only due to the quality of the hotel as a facility, but also due to another absolutely indispensable element. That element is "the human heart." At The Ritz-Carlton, they consistently practice customer service that "approaches the customer's heart with a human heart."
You might think, "That's obvious," or "Everywhere, we provide customer service with the customer as our top priority." While that may be true, The Ritz-Carlton perfects this to an absolute degree. If you are in the same industry, you might wonder, "Is it necessary to go that far?" However, it is precisely because they go that far that The Ritz-Carlton continues to be called a super-luxury hotel in both name and reality.
Masamitsu Hayashida, the author and former Sales Director and General Manager of Sales at The Ritz-Carlton, Osaka, reveals the secrets of The Ritz-Carlton, which captivates customers with its thorough customer service based on the principle of "thoughtfulness." This book is finally available.
| Product # | 4860630793 |
|---|---|
| Weight | 640 g |
| Product package size | 19 x 13 x 2 cm |
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