ソーシャルメディアの浸透とともに、多発するネット炎上。情報通信インフラの向上で、わずか数時間で一気に炎上することも。グローバル化を進める企業にとって、炎上の国際化は避けて通れない話です。ソニー・ウォークマンのブログ炎上、ＵＣＣ上島珈琲、ゾゾタウン、…過去の事例から学ぶネット炎上の処方箋。炎上対策ビジネス最前線、ネット上の誹謗中傷の削除方法、個人・企業の注意すべきポイント、海外でのＳＮＳ事情など…。「匿名で書いてるブログだから大丈夫」「フェイスブックだから知り合いしか見ていないし…」というアナタ！どこかに情報を出すかぎり、炎上の可能性はなくなりません。これを読めばＳＮＳを使用するうえでの注意やマナーがわかります！
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